A recent call by European consumer groups for action against seven low-cost airlines over their baggage fees has sparked controversy, with the EU being urged to take steps to protect consumers from unfair practices. The issue revolves around airlines charging passengers extra for bringing on board suitcases that do not meet certain weight and size guidelines.
Airlines Under Fire Over Baggage Fees
In a bid to protect consumers from unfair baggage fees, sixteen European consumer groups have called on the EU to take action against seven low-cost airlines. The carriers in question include easyJet, Norwegian, Ryanair, Transavia, Volotea, Vueling, and Wizz Air.
European consumer groups advocate for consumer protection laws and policies.
The European Union's (EU) Consumer Protection Directive sets minimum standards for consumer rights across member states.
These include the right to a clear contract, access to redress mechanisms, and protection from unfair commercial practices.
According to the EU's Consumer Markets Scoreboard, over 70% of consumers in the EU report being satisfied with their consumer rights.
The demand for action comes after the European Consumer Organisation (BEUC) accused these airlines of ‘misleading‘ passengers and creating ‘confusion‘ and ‘distress‘ at check-ins. BEUC claims that these practices are a breach of EU consumer law, specifically targeting airlines’ unfair hand baggage practices.
The BEUC (Bureau Européen des Unions de Consommateurs) is a European consumer protection agency that advocates for consumers' rights.
The BEUC has made several accusations against various companies and industries, including antitrust practices, misleading advertising, and environmental harm.
These allegations are based on thorough investigations and evidence collection.
The BEUC's mission is to promote fair competition and protect consumers from unfair business practices.
By shedding light on these issues, the BEUC aims to improve consumer protection and ensure a level playing field for businesses.
Baggage Fees: A Cause for Concern
Passengers can be charged up to €280 ($315) extra to take on a suitcase if it does not match the airline’s guidelines. This has already been declared illegal by EU authorities. The groups have sought an investigation by the European Commission and national consumer authorities in EU states, demanding sanctions for the ‘illegal‘ practices.
The European Commission's investigation process involves multiple stages, starting with a complaint or referral from an individual, an organization, or a member state.
The commission assesses the complaint's validity and decides whether to initiate an in-depth investigation.
This may involve gathering evidence, interviewing witnesses, and analyzing data.
If the investigation finds sufficient evidence of wrongdoing, the commission may issue a statement of objections, proposing fines or other penalties.
The process can take several years and is subject to review by the European Court of Justice.
Airlines’ Response
Ryanair and Norwegian responded to the development via statements. Ryanair said it welcomed the complaint, claiming that its bags policy fully complies with EU Law, which grants all EU airlines the freedom to set prices, including prices of optional services. Norwegian also expressed confidence in complying with EU regulations, stating that the fees were essential for managing weight and limited space on board, ensuring passenger safety, and maintaining punctuality.
Volotea and Transavia, a subsidiary of Air France-KLM, referred to a statement by the industry body Airlines for Europe, which said that the action taken today by consumer organizations would decrease consumer choice and oblige all passengers to pay for additional services that they may not all need.
