London apartment dwellers face a decade-long water crisis as residents of one block experience 12 days without running water, highlighting the need for improved communication and support from housing associations.
Residents of an apartment block in Sidcup, south-east London, have spoken out about the 12-day ordeal they faced without running water during repairs to a leaking supply pipe. Thames Water delivered bottled water daily, but it was insufficient for their needs.
The Unacceptable Experience
Housing association L&Q’s contractor shut off the water supply without warning, leaving residents unable to shower or clean for nearly two weeks. Some, including older and disabled people, were forced to live in saturated rooms with black mould while waiting for the leak to be resolved. ‘Anna Petrova, 76, had to use the showers at a leisure centre, a 20-minute walk away, and was unable to clean her flat, which became infested with mould.’
L&Q’s Response
L&Q has acknowledged that it failed to provide adequate updates and advice to residents, and that the bottled water provided was insufficient for their needs. The company offered £420 compensation for the disruption to the water supply and promised to repair the damage to flats of social tenants. However, leaseholders, including ‘Anna Petrova’, have been told to claim on their insurance.
L&Q stands for London & Quadrant, a leading housing association in the UK.
Founded in 1963, it provides affordable housing and community services to residents across England.
With over 98,000 homes under management, L&Q aims to create vibrant communities that promote social inclusion and economic growth.
The organization focuses on developing sustainable and innovative solutions for housing needs, prioritizing customer satisfaction and community engagement.
A History of Failures
L&Q has a history of failing to address urgent repairs, with a 2023 investigation by the housing ombudsman identifying a ‘prolonged period of decline’ in its service. The company has also faced criticism for delays in carrying out repairs and failures to heed the needs of vulnerable residents.
A Call for Action
The experience of the residents at Etfield Grove highlights the need for improved communication and support from housing associations like L&Q. Residents deserve better than to be left without running water for extended periods, especially when they are already vulnerable.
A housing association is a non-profit organization that provides affordable housing to low-income individuals and families.
These organizations typically receive funding from government grants, donations, and rents collected from tenants.
They manage and maintain properties, often in partnership with local authorities or private developers.
Housing associations aim to provide stable and secure living environments for those who need them most.
