Tesco’s online shopping experience was disrupted by a software issue, leaving customers unable to alter orders or access digital Clubcards, but the company has assured it is working to resolve the problems.
Software Issue Affects Tesco Website and App, Leaving Customers Frustrated
Tesco has apologized after a software issue hit its website and app, leaving some customers unable to alter online orders or access digital versions of their Clubcards. The problems began on Friday afternoon, with reports of issues on social media and outage monitoring sites like ‘Downdetector‘.
Tesco is a British multinational grocery and general merchandise retailer headquartered in Welwyn Garden City, England.
Founded in 1919 by Jack Cohen, Tesco operates over 6,800 stores across 11 countries worldwide.
With annual revenues exceeding £51 billion, Tesco is one of the largest retailers globally.
The company offers a range of products, including fresh food, clothing, and home goods.
Tesco has undergone significant transformations in recent years, focusing on online shopping and expanding its services to include banking and insurance.
Technical Issues Cause Disruption
The supermarket chain stated that it was experiencing ‘intermittent system issues’ at the moment, which its IT team were working hard to resolve. Tesco‘s account on X replied to user complaints, offering a solution by asking customers to try again later. However, this did not address the root cause of the problems.
Impact on Customers
The software issue affected various aspects of Tesco‘s services, including online ordering and Clubcard management. One social media user reported encountering issues with their app and website for about four hours, while another customer was unable to pull up their Clubcard to collect points or use vouchers while shopping.
Comparison to Other Retailers
Tesco‘s problems are not the first of its kind in recent weeks. Two other major retailers, Marks & Spencer (M&S) and the Co-op, have suffered significant disruptions due to cyber attacks. However, there is no suggestion that Tesco‘s issues were caused by hackers.
Conclusion
Tesco has apologized for the inconvenience caused by the software issue and assured its customers that it was working to resolve the problems. The company’s response highlights the importance of having robust IT systems in place to minimize disruptions to online services.
