A recent cyber attack has disrupted Marks & Spencer’s contactless payments and online services, causing delays to click and collect orders. M&S has assured customers that their data was not accessed during the incident.
M&S has apologized to customers after a ‘cyber incident’ affected contactless payments at tills from Saturday of the Easter weekend. The issue was reported by the retailer to the National Cyber Security Centre, with expert help being sought to investigate and manage the problem.
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Delays to click and collect orders continued despite the issue, but M&S assured customers that their data had not been accessed. Staff were informed that no action needed to be taken, and stores remained open while the website and app operated normally.
Marks & Spencer (M&S) is a leading British retailer founded in 1884 by Michael Marks and Thomas Spencer.
The company is headquartered in London and has over 1,400 stores worldwide.
M&S is known for its high-quality clothing, homeware, and food products.
The brand is particularly famous for its Percy Pigs sweets and Colin the Caterpillar cake.
In addition to its retail operations, M&S also offers a range of services, including financial services and online shopping.
In a statement to the stock exchange, M&S explained that it had made minor, temporary changes to store operations to protect customers and the business. The company expressed regret for any inconvenience caused and assured customers that customer trust was of utmost importance. M&S reported the incident to the National Cyber Security Centre and was taking measures to further secure its network.
The cyber attack on M&S follows a series of similar incidents in recent years, including Transport for London‘s forced closure of online services after a cyber-attack, Royal Mail‘s request to customers to stop sending parcels to overseas destinations due to a severe service disruption caused by a cyber incident, and WH Smith being hit by an attack that accessed company data, including employee personal details.
